Shipping Policy

1. Shipping Overview

At MaxGlow, we partner with reliable delivery networks to ensure that your herbal skincare and wellness products reach you safely and promptly. This Shipping Policy outlines our processing times, delivery estimates, and shipping charges.

2. Processing Time

All orders are typically processed and dispatched within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Delivery Estimates

Once dispatched, the standard delivery time across India is generally 3 to 7 business days. Delivery to remote or difficult-to-access locations may take longer. Please note that these are estimates and unforeseen delays by our courier partners or weather conditions might affect delivery times.

4. Shipping Charges & Free Delivery

We strive to keep shipping costs affordable for our customers:

• Standard Shipping Fee: Delivery starting from ₹40, and it will depend on the location.
• Free Shipping: We offer free standard delivery on eligible orders (typically orders above ₹500 or ₹999, as displayed in your cart at checkout).

5. Delivery Locations

Currently, we ship to most pin codes across India. If our courier partners do not service your area, you will be notified at checkout or shortly after placing your order. At this time, we do not offer international shipping.

6. Order Tracking

Once your order has shipped, you will receive an email and/or SMS containing a tracking number and a link to trace your package. You can also view the tracking information in the "My Orders" section of your MaxGlow account.

7. Incorrect Addresses & Failed Deliveries

Please ensure you provide the correct and complete shipping address (including pin code and landmark) and an active contact number during checkout. If a package is returned to us due to an incorrect address, or after multiple failed delivery attempts, we will issue a refund for the items minus the original shipping costs.

8. Damaged Shipments

If your order arrives damaged, please refuse the delivery if the damage is visible on the outer box. If you discover the damage after opening, please contact our support team immediately with unboxing photos or videos to request a replacement.

9. Contact Us

For any shipping-related inquiries or if you have not received your tracking information, please get in touch with us: