Refund & Cancellation Policy

1. Introduction & Scope

At MaxGlow, we strive to ensure a smooth and satisfying shopping experience. This Refund & Cancellation Policy outlines the conditions under which you may cancel an order, return a product, or request a refund. By placing an order on our website, you agree to the terms set forth below. These terms are governed by and subject to applicable Indian consumer protection laws.

2. Order Cancellation

2.1 Cancellation Eligibility

You may cancel your order free of charge before it has been packed or dispatched by our warehouse.

2.2 Cancellation After Order Processing

Once an order has been packed or dispatched, it cannot be directly cancelled through your account. If you wish to cancel a shipped order, please contact our support team immediately. If the shipment arrives at your doorstep, you may refuse the delivery. Refunds for refused shipments will be processed after the products are returned to our facility, and may be subject to deduction of shipping charges.

3. Return Policy

3.1 Return Eligibility

Returns are accepted within 7 days of the delivery date only under the following conditions:

• Damaged or Defective Products: The product arrived damaged, broken, or spoiled.
• Wrong or Missing Products: You received a product different from what you ordered, or items are missing from your package.

3.2 Non-Returnable Products

For hygiene and safety reasons, we do not accept returns for opened, used, or tampered cosmetic and wellness products unless they are defective. "Change of mind" returns are generally not accepted for such personal care items.

3.3 Return Request Process & Required Evidence

To initiate a return for damaged or incorrect items, please contact our support team with your order number and clear photographs (or an unboxing video, if specifically requested) of the received package and products. Our team will verify the evidence before authorizing a return pickup or replacement.

4. Refunds

4.1 Refund Calculation & Deductions

Approved refunds will cover the cost of the returned items. Original shipping charges and non-refundable payment gateway fees (if applicable and legally permitted) may be deducted from the final refund amount.

4.2 Refund Processing Timeline

Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. If approved, your refund will be initiated within 5 to 7 business days. Please note that once initiated by us, it may take additional time for your bank or payment provider to credit the amount to your account.

4.3 Original Payment Method

Refunds will strictly be credited back to the original payment method used during the transaction (e.g., Credit Card, UPI, NetBanking). If the original payment method is no longer active, please notify our support team immediately.

5. Payment-Specific Handling

5.1 Amount Debited but Order Not Created

If your account was debited but the order was not successfully generated on our website due to a network failure or gateway timeout, the payment gateway typically auto-reverses the transaction within 48 to 72 hours. If it is not reversed, please contact us with your transaction reference ID so we can investigate and manually initiate the refund.

5.2 Failed Payments

No completed order or refund request will be treated as valid if the initial payment attempt failed and funds were not received by MaxGlow.

6. Replacements & Exchanges

If you receive a defective or incorrect item, you may opt for a replacement rather than a refund. We will dispatch the replacement product free of cost once the original item is verified and picked up.

7. Fraudulent Requests & Disputes

MaxGlow reserves the right to reject refund or return requests if we detect fraudulent activity, systematic abuse of the return policy, or if the returned products do not match the original items dispatched. Any unresolved disputes are subject to grievance redressal in accordance with applicable laws.

8. Contact & Grievance Redressal

If you need assistance with an ongoing refund or cancellation, please reach out to our Customer Support team: